FAQS
ASK US
If you’re unable to find the answer to your question in the FAQs or would like further information on anything please feel free to ask!
No question is too weird or silly, especially if you’re unsure about something! (Spoiler alert, not everyone knows what they’re doing in a gym, even if it might look that way!)
Feel free to ask us anything - even if you need advice on what to bring, how to use the equipment, need to know the exact width of a treadmill from another or wondering what flavour protein shake tastes best in the post workout air at DOMS Fitness.
It’s a judgement free zone.
(unless you don’t re-rack your weights, then we judge… a lot).
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Our membership is open to anyone aged 15 and over. (age 13 when part of a Family membership package)
We welcome and encourage anybody on their fitness journey. Whether you're looking to start feeling a bit healthier, become a bit fitter or training to lift heavier. We welcome everybody to the DOMS community.If you have a pre existing injury or disability, or please seek advice from your GP prior to starting a new exercise regime.
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We are a 24 hour gym and open 365 days of the year including all Bank Holidays and Christmas/NY.
There may be times where planned closures may be essential for safety maintenance etc. Notice of these is normally posted on our social channels and via our members app.
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You can sign up from our Join Us page . This will take you through the steps to set up your membership. Alternatively pop into the gym at an agreed time and we can get you set up. Email us to discuss a time that works best for you or send us a message on socials.
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We are happy to show you round and give you a tour of the gym to see if its what you’re looking for. Send us an email or message on socials.
Alternatively book a day pass to trial before you commit! If you decide to sign up within 7 days we’ll deduct the cost of the day pass from your first months membership!
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Our gym access is secure and entry is only available to members.
Our door works on an NFC Digital Pass using your phone’s Google or Apple Wallet to scan entry.
We also have a keypad entry that can be used with your membership number if you do not own a smart phone device.
DAY PASS - you will receive a one time use wallet pass and membership code for access. This will change for each day pass your purchase.
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Yes, we have free parking onsite.
Our parking spaces aren’t marked so please be mindful to park considerately to ensure other member can still park and access to any areas is not blocked.
Please do not park anywhere outside the gated gravel area in front of the gym, this is not for gym member parking.We do have CCTV in our carpark , but please note vehicles are left at the owners risk. We are not able to accept any liability for accidents, damage or theft.
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Yes we have male and female changing rooms
- Toilet facilities
- Lockers (bring padlock)
- Changing area /seating bench
- Lockable shower room and changing space
- HairdyerPlease bring towels and toiletries and a padlock for the lockers.
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Sure, we know sometimes you just need to pause your finances or re-new that fitness mojo.
You can take a months break for up to 3 months. Contact Ashbourne Management to pause your Direct Debit https://ashbourne-memberships.com/members-contact/
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Yes, we know life changes so we don’t want you to feel stuck with us!
You are not tied into a contract but your membership is taken in advance so Ashbourne Management will need 30 days notice from your normal Direct Debit date to cancel your membership so they can stop the DD payment in time. Please contact Ashbourne 30 days in advance https://ashbourne-memberships.com/members-contact/
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We have a lot of varied equipment!
You can see a breakdown of facilities and a list of a equipment on our facilities page
We'd also recommend viewing our tour video on our About Us page or have a look at the Equipment highlights tab on on Instagram account. Better still get in touch with us to pop in for a tour to see if we have what you're looking for!
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Sure! Your friend is able to purchase a day pass in advance via our Day Pass page. They will still need to scan in at the door or reception desk.
Or they can buy a day pass on site using our card terminal. If they purchase on site they will need to ‘check in’ to the gym using the QR code on the wall by the card machine or on the front desk. This is for safety.
If they decide they want to sign up, we’ll deduct the day pass cost off their first month’s membership!
Periodically we may have Bring A Friend promotion events- sign up to our socials and mailing list.
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Yes, we currently have 3 PTs we allow access to train clients. You can find these on our PT page, our social media channels and their information displayed at the gym reception. Alternatively feel free to contact us by email for details.
hello@domsfitness.co.uk
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We work with a couple of PTs that we allow access to train with clients in our facilities.
Due to insurance and liability concerns we do not allow PTs to come in and train clients without prior agreement. Even if both PT and client are paying members. If you are found to repeatedly breaching this rule, you risk your membership being revoked.
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General gym etiquette applies at all times and by signing up to DOMS Fitness you are agreeing to ensure you follow our etiquette rules.
Full rules and terms are in our T&Cs.
Please respect all gym members and equipment.
Ensure you tidy away weights after use and wipe down equipment using the cleaning supplies provided.
Be mindful when filming or taking pictures during your workout to respect others privacy. Be mindful of others needing to use equipment.
Stay safe, if you're doing something that could hurt yourself or others, it's probably not advisable.
Repeated breaking of he rules may result in a membership revoke.
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We get it life is a tricky balance with kids.
Ideally think of the gym as YOU time. You'll thank us later.
Upon request we may allow mum’s and infants to train. This is on a request and agreement basis only and only during off peak times Mon - Fri 9:00 - 15:00. Please send us a message to discuss.
We do provide a family membership for children aged 13 and above. This covers 2 adults and 2 children (aged 13 - 17) from the same household. Children aged 13 - 15 are only permitted to train when accompanied in the gym with one of the named adult members.
We may ask for proof of age. -
Our gym is manned throughout the day.and access is only allowed using your QR code supplied to paying members. We ask that members don’t tailgate and each member scans to sign in, this allows us to know how many members are in the gym for fire and safety reasons.
We also have CCTV in place to monitor who is coming in and to ensure safety of all our members during our 24/7 access.Anybody found to be breaching safety rules will have their membership revoked with immediate effect.
Antibacterial sprays and paper towels will be available for you to ensure the equipment is sanitised. We ask that all members sanitise the equipment, mats etc they have used after they’ve finished and put equipment back where it belongs.
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Not received your digital pass?
Check your emails - this is sent after your Welcome Email but from a No Reply email from Ashbourne Management.
APPLE ISSUES
Apple users tend to experience a few more issues downloading their pass for the first time as the Apple set up seems to be a bit more sensitive. We do have a troubleshooting guide for this and can help you with setting this up. Please send us a message.Things to check first
Your IOS software is completely up to date, even if auto updates are set these aren’t always installed.
Your default browser is set to Safari. Apps like Gmail can overide the Safari default and this will cause the pass to constantly divert you to the Apple Pay website. Try clicking and holding the Apple Wallet icon and selecting ‘Open With Safari’ or copying the link and manually pasting into Safari browser.